FAQ's

Still need more information? Take a look below...

General Questions regarding the scan

Every 3D scan is different, as each space we scan will be a different size. The more complicated or bigger the area that is required to be scanned, the longer it will take to complete. For example – a 2 bedroom house or apartment will take around 1 hour to complete, whereas a 5 bedroom, multi level house or large restaurant may take up to 3 hours. We will discuss your individual requirements on our initial discussion.

To create the best scan possible for your space, we will need the area to be fully lit and “dressed” as if you were getting standard photographs taken. We will also ideally need to be able to scan when there are no people, customers or moving objects in the internal area to “walk into shot”. Think of this like you would a video production. Also a space where there are many reflective or clear surface can complicate the scan, meaning it will take longer to get the desired results.

Yes!

We can capture exterior areas with 360° Views. 360° Views are spherical 2D panorama images that users can view in all different directions. 360° Views can be seen in your Highlight Reel at the bottom of your scan on screen, along with the rest of your 3D Space. However, a 360º View is not aligned like a normal scan.

Because direct sunlight can interfere with a normal 3D Scan, we recommend using 360° Views for outdoor or sunny areas.

Creating 3D Scans while outside (such as creating a path to a guest house) is not supported. However, we can scan gardens and patios when there is no bright direct sunlight (such as at dawn or dusk).

We will guarantee a full turnaround of the finished 3D scan within 48 hours. In special circumstances this can be achieved in 24 hours, but there is an extra charge for this based on the size of the scan. Once completed we can provide you with a link to the finished scan to view on any device or use the special HTML code to add to any website. We will also provide any additional items you have purchased such as high resolution photos, schematic floor plans or Virtual Reality functionality.

We host all scans and files on our cloud server for the duration of the time that you need it, so you don’t have to worry about where to host it. We provide you with specific links to be able to display or view the full scan or your space.

The first 12 months hosting is included in your initial payment or quote. Every year after that will cost £99 + VAT to host the file.

We will provide you with 2 ways to view your completed scan.

The first link is to view on any computer, laptop, tablet or smartphone. The second link is for you to be able to embed the scan into any HTML website page using an “iframe”. Your web developer or web company will be able to help you with this.

If not then our main trading company (Desinian Website Solutions Ltd) can provide this service for you at no extra cost.

The same link that you use for viewing on a laptop, or mobile device can be used to view the space in fully immersive VR! You will feel like you are actually in the space!

VR is currently on a variety of virtual reality systems, including:

  • Samsung Gear VR (Galaxy phones S6, S7, S8)
  • Google Cardboard (any smartphone)
  • Google Daydream (through WebVR)